Frequently Asked Questions (FAQs)
Welcome to our FAQs page! Here you'll find answers to common questions about our products, services, and policies. If you need further assistance, feel free to contact our customer service team.
Do you have a showroom?
We do not have a showroom at this time. Our locations serve as office and warehouse spaces. If you have any questions, our Customer Service Team is happy to help.
What types of furniture do you sell?
We offer a designer curated collection of contemporary and luxury furniture, including dining tables, chairs, and bathroom vanities. Our selection is crafted with high-quality materials such as sintered stone, stainless steel, wood, and iron, designed to elevate your living spaces with modern, stylish designs.
Are your products customizable?
Our products are available in a range of sizes, colors, and finishes, but customization options are currently not available.
How do I know if a piece will fit in my space?
Each product page includes detailed measurements and dimensions to help you determine if the item fits in your desired space. We recommend measuring your room carefully and considering factors such as clearance for movement and the overall flow of your space.
Do you offer free shipping?
Yes! We offer free shipping on all products shipped within Canada.
How can I place an order?
To place an order, simply:
- Browse our collection and add items to your cart.
- When you're ready to checkout, click the shopping cart icon.
- Enter your shipping and billing information.
- Choose your preferred payment method and complete the purchase.
You’ll receive an order confirmation email with the details of your purchase.
What payment methods do you accept?
We currently accept credit and debit cards (MasterCard, Visa, American Express) and PayPal.
How long will it take to receive my order?
Shipping times vary depending on the product and your location. In-stock items typically ship within 5-7 business days. You’ll receive a tracking number once your order has shipped so you can monitor its progress.
Do you ship internationally?
At this time, we only offer shipping within Canada.
Can I change or cancel my order after it's been placed?
Yes. Before your order has been scheduled and left our warehouse, you can make a change or cancel by contacting our customer service team by phone or email. If cancelling the order completely, you will receive a full refund and no restocking fees will apply.
If your order has already left our warehouse, our return policy will apply.
What if my furniture arrives damaged or defective?
We take great care in packaging and shipping your items, but if you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery.
What is your return policy?
We accept returns on most items within 30 days of delivery. To be eligible for a return, the item must be in its original condition and packaging. Please refer to our full Return Policy for more details.
Do you offer warranties on your products?
Yes, all our products comes with a one-year manufacturer's warranty.
How can I contact customer service?
You can reach our customer service team via the contact form below or the following ways:
- Email: info@shopessencia.ca
- Phone: +1 877 347 3224
- Live Chat: Chat with us live during business hours (Mon-Fri, 08:30 to 17:00 PST).
If you have any other questions, don’t hesitate to reach out. We’re here to help make your shopping experience seamless and enjoyable! Contact Us!
