Frequently Asked Questions

Do you have a showroom?

We do not have a showroom at this time. Our locations serve as office and warehouse spaces. If you have any questions, our Customer Service Team is happy to help.

 

Do you offer custom orders?

We may be able to offer customization on certain items. Please reach out to us to discuss your requests. Keep in mind that custom orders will require longer lead time.

How do I know if a piece will fit in my space?

Each product page includes detailed measurements and dimensions to help you determine if the item fits in your desired space. We recommend measuring your room carefully and considering factors such as clearance for movement and the overall flow of your space.

Do you offer free shipping?

To ensure your journey with us is effortless at every stage, we are proud to offer complimentary shipping coast-to-coast across Canada*, utilizing the most secure, expedited logistics channels available.

How do I place an order?

To place an order, simply:

  1. Browse our collection and add items to your cart.
  2. When you’re ready to checkout, click the shopping cart icon.
  3. Enter your shipping and billing information.
  4. Choose your preferred payment method and complete the purchase.

You’ll receive an order confirmation email with the details of your purchase.

What payment methods do you accept?

We currently accept credit and debit cards (MasterCard, Visa, American Express) and PayPal.

How long will it take to receive my order?

Shipping times vary depending on your location.

In-stock items typically ship within 1 to 2 business days.

You’ll receive a tracking number once your order has shipped so you can monitor its progress.

Do you ship internationally?

At this time, we only offer shipping within Canada.

Can I change or cancel my order?

Yes. Before your order has been scheduled for dispatch from our warehouse, you may make a change or cancel by contacting our customer service team via phone or email.

If cancelling the order completely, you will receive a full refund and no restocking fees will apply. 

If your order has already left our warehouse, our return policy applies.

What if my furniture arrives damaged or defective?

We take great care in packaging and shipping your items. but if you receive a damaged or defective product, please contact our customer service team within 24 hours of delivery.

Please inspect your item as soon as it is delivered - best if it is in the presence of the delivery driver - and ensure you have photo proof of the damage at delivery.

What is your return policy?

We accept returns on most items within 30 days of delivery. To be eligible for a return, the item must be in its original condition and packaging. Please refer to our full Return Policy for more details.

Do you offer warranties on your products?

Yes, all our products comes with a one-year manufacturer’s warranty.

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